The 1980s had dozens of television commercials about the benefits of phone calls. They could save you a trip to a closed business, start a pep talk with a family member, or get caught up with a friend. Some were from the yellow pages companies, some were from the local phone companies. Most featured tag or jingle lines like, “phone first!” or “reach out and touch someone” or “just call”. Even now with the ubiquity of smartphones, you can still save time calling ahead. Even with Yelp and Google and the businesses’ own website . . . the hours still could be wrong. But it’s more than that; it’s not just the avoidance of wasted time.
Introverts hate picking up the phone. Often, it’s a hate with fiery and sweaty-palmed passion. Same thing for the shy, the awkward, and those on the autism spectrum. This means about 30% of the population would rather risk being wrong or missing a crucial piece of communication than making a phone call.
But here’s the thing. Introverts also dislike spending more time than needed on interactions with people. If I do not call that auto repair place because they are open for another hour on their Google listing and when I arrive they are about to close, I now have to interact with THEM, as well as the next place on the list.
This does not just apply to business hours. This is even more important in business RELATIONSHIPS. At work, the difference between picking up the phone and writing an email is so night and day that extroverts laugh at our silliness and reluctance to talk to a human.
And after decades in the workforce, it is still hard to remember that one 10-minute phone call can prevent hours and dozens of emails. Not to mention you now have a “face” to that other person and they are far more likely to work with you in the future. Why is that? Because most of the time the person that I (and you) need to call is an extrovert. They wouldn’t be in that sales or marketing position if they were not. So they LOVE phone calls. They EXPECT phone calls. For them, that’s all well and good.
For us, they’re a necessary hurdle in our quest for efficacy in life. See it this way: the more times you pick up the phone, the less time needed for carefully worded interactions in the future. And possibly less time needed for interactions AT ALL with that person in the future. So for an introvert, that’s a win.
So here’s the big, magical toolkit/tip/hack: MAKE THE CALL.
This tip was written with business in mind, but it applies 110% to personal relationships as well. THAT might be another post for another time.